Grosvenor is of course a well known casino brand around Great Britain but how do they fare as an online sportsbook?
The truth is that, despite a couple of minor irritations, they’ve started life in this sector really well but as far as promotions and bonuses are concerned you may want to ensure that before you get going you get yourself a Grosvenor Casino member number, for reasons we’ll explain below.
Grosvenor Sign Up Offer
There are essentially two sign-up offers available to new customers at Grosvenor online, depending on whether you’d previously been a member at one their land-based casinos or not.
For non-Grosvenor members the current new sign-up deal is a £20 welcome bonus and if you think the amount seems low, you’re right! It is a 100% deposit match too so you’ll need to deposit at least £20 to get this, though those in a position to deposit more can only get the maximum £20 and so will feel a little let down by this.
If you happen to have signed up to Grosvenor at a bricks and mortar casino then your bonus will be bigger, up to £200 in fact, though it won’t all be given to you in one burst.
Having signed up to the sportsbook online and given your Grosvenor member details, your first £20 deposit is matched, your second gains you £80 and your third a further £100 until your total bonus reaches £200. This is a much better amount, but we’d like to see Grosvenor meet half way here between the members and the non-members amounts.
Grosvenor Ongoing Promotions
Grosvenor have been quite quick off the mark with their online sportsbook in offering promos to existing customers and that is to their credit.
Their Double the Odds feature is something you can grab just the once, meaning placing your first sports bet and having your odds doubled – simple as that really!
If you are a Grosvenor Casino Member only, not only will you have received a bigger initial bonus but you’ll also be offered their bet £10, get £30 deal. As soon as you join using your member number, you can place a £10 bet on any sport and receive a free £30 bet – already we are seeing the benefits of signing up with them before you go online.
Grosvenor Goals involves sports bettors taking part in a football predictor game with a top prize of £1million while best odds guaranteed is given on all UK and Irish horse races along with the ability to watch them all via live streaming.
All in all the promos look pretty sweet and as some of them can change regularly, we’d recommend that after you join you login and check out the promotions page at least once a week.
Considering they’ve been in the casino business for five decades on the land-based side of things we expected that Grosvenor would have their heads screwed on when it comes to player safety, and they do.
As a fully licensed casino with the UK Gambling Commission for quite some time, Grosvenor as a sportsbook always started out on the right foot and we found no areas of concern whatsoever.
Grosvenor Horse Betting Features
The horse betting section of Grosvenor online advertises anywhere between 150-250 markets on a given day, more than enough to keep most punters going with races priced up at all domestic meetings as well as major territories such as South Africa.
Ante-post odds on major worldwide races sit nicely with where most of the major firms are at the time of writing so all seems good there, while clicking into a specific race within the domestic race scene shows you a host of useful information and again competitive odds.
Race conditions are listed at the top with the full field including silks, jockey/trainer info and recent form listed below. Latest prices are displayed though you can choose to take the SP if you wish, although we don’t recommend this as best odds guaranteed is offered across all UK and Irish racing, in other words you can take the price on your horse and if the SP is bigger then you’ll be paid out at the bigger price.
Above the race field is a brief synopsis of the event provided by Timeform alongside their top three selections in the contest. This is a useful tool especially for casual backers as it constitutes a genuine tip using the same information you’d be given on the Timeform website or via other trusted sources such as AtTheRaces or Betfair.
On the right of the screen is an easy option to choose a forecast or tricast bet but otherwise there is no access to the totepool meaning you can’t get on the jackpot, placepot or quadpot and that’s a shame.
All UK and Irish races are shown live via online streaming, commentary and pictures coming directly from Sky Sports Racing or Racing TV which is something that puts them immediately in line with most of the big boys in this sphere such as bet365, Ladbrokes and Paddy Power.
All in all then this really isn’t a bad racebook at all, even for slightly more experienced racing punters. Odds are fair, BOG and live streaming are offered meaning no appreciable disadvantage versus the major players and the layout is aesthetically pleasing and easy to use.
Other Betting Markets
Grosvenor have quickly managed to cover thousands of markets across dozens of sports with many available to bet on live. Just as before within the horse racing section, we didn’t find any gremlins in terms of pricing or margins to speak of so it seems like we’re on a level playing field. The full list of events available to bet on is:
American football, athletics, Aussie rules, bandy, baseball, basketball, boxing, chess, cricket, cycling, cyclo-cross, darts, eSports, floorball, football, Gaelic sports, golf, greyhounds, handball, horse racing, ice hockey, motor sports, netball, Olympics, politics, rugby, snooker, surfing, tennis, TV/novelty, UFC/MMA, volleyball, winter Olympics and winter sports.
If you’re already a Grosvenor casino member you can really make these markets pay. Split your bets into £20 wagers and you’ll receive a total of £200 in bonus money, plus you can bet £10 and get £30 free to play with.
At any one time there are usually at least 30 or so events available to bet on live in-play, especially tennis and football matches along with basketball and cricket so if any of these are your bag you will not struggle to find entertainment and a fair spread.
Mobile Betting Options & Apps
First things first; if you’re not looking for a download then simply use the main address for Grosvenor casinos on any smartphone or tablet, iOS or Android, and you’ll find a thoroughly professional, quick, easy mobile site on which to place your bets.
We couldn’t find any appreciable faults with this with the colour scheme remaining the same as the main page; latest scores and odds showing up dark and in bold over a white background meaning it’s kept clean and crisp.
The mobile site has full function including banking and live streaming so if you prefer to bet on the go, there’s really no need to use the desktop site at all.
Ditto the app which has excellent functionality and is kept separate from the casino entities. Downloadable on all devices as a sports only betting app, the features, links and colour schemes all look identical to the mobile site and work in just as quick a way.
Feedback among neutral customers has been very good for this product and so if it’s in your interest to get your bet on after one click, we could not put you off downloading the Grosvenor Sports app onto your device and keeping yourself logged in.
We could do with a little more information being given to us regarding some of the payment options as you’ll see below, but you always have the option of contacting the firm before you make a deposit and we would recommend this. Grosvenor horse racing offers, fixed odds and live in-play bets can all be funded by a variety of methods. All deposits are free of charges, here’s the full list:
|Method||Deposit Time||Min Deposit||Max Deposit||Withdrawal Time||Min Withdrawal||Max Withdrawal|
|Visa/Maestro debit cards||Instant||£10||£15,000||3-7 days||£10||£15,000|
|Visa/MasterCard credit cards||Instant||£10||£15,000||3-7 days||£10||£15,000|
|PayPal||Instant||£10||–||Usually within 24 hours||£10||–|
|Skrill||Instant||£10||–||Usually within 24 hours||£10||–|
|Neteller||Instant||£10||–||Usually within 24 hours||£10||–|
|PaySafe Card||Instant||£10||–||Usually within 24 hours||£10||–|
There are good and bad areas here, the crux of it being that there are enough good ways to get in touch but the team is not available 24/7 which really needs to change.
You can contact Grosvenor’s admittedly polite and knowledgeable customer care team from 8AM – Midnight every day which, when you consider the start and end times for major international competitions such as the Australian Open Tennis Championships, the Superbowl and other such events is pretty poor.
Live chat is available here and this is always our preferred method of getting in touch; you can reach someone almost instantly and answers are given straight away and in writing which can often be of benefit.
If you’re not in too great a hurry you can email the team at firstname.lastname@example.org with answers typically coming within a day, always from a clued-up staff member who is highly likely to have resolved your query.
0800 083 1990 is the freephone number where once more you’ll encounter only polite and knowledgable staff – that much we can’t complain about but if only they were available 24/7 they’d be perfect.
Grosvenor Company Details
Started way back in 1970 as County Clubs, this firm was always known as a traditional land-based casino operator who changed its title to Grosvenor Clubs and finally Grosvenor Casinos as it is known now.
They have 55 bricks and mortar locations around the UK and have used the success garnered within that industry to start plying their trade within the online sportsbook market.
Although revenue from their land-based casinos doesn’t add up to the best within the online market, it is still around the £400million mark and with a customer base of around 2 million there was always a good platform for Grosvenor to make a success of the online game.
Despite being somewhat of a new kid on the block in this particular niche, Grosvenor has one major asset in that they are already a big name within the gambling industry with a name and a logo punters trust, so with a few tweaks they are sure to be huge within the horse racing and sports betting markets over the next few years.
Grosvenor Bottom Line
We definitely don’t have a problem endorsing this brand, albeit with a couple of caveats thrown in. Firstly, with casinos in most major towns in the UK you are probably not far from a Grosvenor and so we’d recommend a trip to one of their establishments to get signed-up as a member if you can’t do this online.
With that membership number you are subject to way better bonuses and promotions than non-members and not just when you first sign up either.
If you’re the type who may need to contact the customer care people immediately when there is a problem with your bet or you need to iron out a banking problem or some such, then beware that the customer service team only work 8AM to midnight and that’s a small problem.
Other than this, everything is great with a real professional website, fair odds, decent promos, best odds guaranteed and live streaming all offered up.